Refund & Cancellation Policy
Effective Date: March 1, 2026
This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for GalaDesk subscriptions. By subscribing to a paid plan, you agree to the terms outlined below.
1. Subscription Overview
GalaDesk offers four subscription tiers: Solo (free), Starter, Business, and Enterprise. Paid plans are available on monthly or annual billing cycles with seat-based pricing. Current pricing is listed on our pricing page.
2. Free Trial
All paid plans include a 30-day free trial. During the trial period, you have full access to the plan's features at no charge. You will not be billed until the trial ends.
If you cancel before the trial period expires, you will not be charged. If you do not cancel, your subscription will automatically convert to a paid plan at the end of the trial, and your payment method on file will be charged.
3. Cancellation
3.1 How to Cancel
You can cancel your subscription at any time from your account settings (Organization → Billing). No phone call or email is required — cancellation is entirely self-service.
3.2 Effect of Cancellation
When you cancel, your subscription remains active until the end of your current billing period. You will continue to have access to all paid features until that date. After the billing period ends, your account will be downgraded to the Solo (free) plan.
Your data is not deleted upon cancellation. You can re-subscribe at any time to regain access to paid features.
4. Refund Policy
4.1 Monthly Subscriptions
Monthly subscriptions are non-refundable. Since you can cancel at any time and continue using the service until the end of your billing period, partial-month refunds are not provided.
4.2 Annual Subscriptions
If you cancel an annual subscription within the first 14 days of the initial purchase (not renewal), you may request a full refund by contacting us at daniel@galadesk.com. After the 14-day window, annual subscriptions are non-refundable, and access continues until the end of the annual billing period.
4.3 Trial-to-Paid Conversions
If you forgot to cancel before your free trial ended and were charged, you may request a refund within 7 days of the first charge. Contact us at daniel@galadesk.com and we will process a full refund. This applies to the first charge only.
4.4 Exceptional Circumstances
We review refund requests on a case-by-case basis for situations such as:
- Extended service outages that materially impacted your use of the platform
- Duplicate or erroneous charges
- Billing errors caused by our system
To request a refund under exceptional circumstances, contact us at daniel@galadesk.com with details of the issue.
5. Downgrades & Plan Changes
You can downgrade to a lower-tier plan at any time. The downgrade takes effect at the start of your next billing cycle. You will retain access to your current plan's features until then. No partial refund is provided for the remaining time on the higher-tier plan.
If you upgrade to a higher-tier plan mid-cycle, you will be charged a prorated amount for the remainder of the current billing period.
6. Seat Adjustments
When you add seats, you are charged a prorated amount for the remainder of the current billing cycle. When you remove seats, the reduction takes effect at the start of your next billing cycle. No refund is issued for removed seats during the current period.
7. How Refunds Are Processed
Approved refunds are processed through Stripe to the original payment method. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your financial institution.
8. Account Deletion
If you delete your account, your subscription is cancelled immediately. Refund eligibility follows the same rules outlined above. Data deletion is handled per our Privacy Policy.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or in-app notice at least 14 days in advance. Your continued use of the service after the effective date constitutes acceptance of the updated policy.
10. Contact Us
For refund requests, billing questions, or cancellation help:
GalaDesk Inc.
Email: daniel@galadesk.com
Website: galadesk.com